Returns Policy

At Create A Circus, we strive to provide the best customer service possible. We understand that sometimes, despite our best efforts, a return may be necessary. This Returns Policy outlines the guidelines for returning items purchased from our store.

Defective or Damaged Items:

If you receive a defective or damaged item, please contact us within 14 days of receiving your order. We will work with you to resolve the issue and ensure that you are satisfied with your purchase. We will need you to provide photos of damage to the package and item or return the item to us for further inspection.

Change of Mind:

Unfortunately, we cannot accept returns for items due to a change of mind. We encourage you to carefully consider your purchase before placing an order.

Misspelt Personalised Items:

Please note that we are unable to accept returns for misspelt personalised items. It is important to double-check the spelling and details provided when placing your order.

Colours Not Matching:

We make every effort to accurately represent the colours of our products on our website. However, please be aware that colours may appear differently on different screens due to variations in screen variables. Therefore, we cannot accept returns based on colour variations.

Return Process:

If you need to initiate a return, please contact us at info@createcircus.com.au. Our customer service team will guide you through the return process and provide you with any necessary instructions.

Shipping Charges:

Please note that shipping charges are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund amount.

International Returns:

For international orders, the customer is responsible for any import taxes, duties, and custom fees that may be levied upon the package's arrival in the destination country. We are not responsible for any additional charges incurred during the shipment of your order.

Lost or Unclaimed Parcels:

If an item is lost during shipping or is unclaimed by the recipient, it is the customer's responsibility to locate the item or arrange for re-delivery. Please ensure that you provide accurate shipping information to avoid any delivery issues.

Refunds:

Once we receive and inspect the returned item, we will process your refund. Please allow up to 10 business days for the refund to be credited back to your original payment method.

Contact Us:

If you have any further questions or concerns regarding our Returns Policy, please don't hesitate to contact us at info@createcircus.com.au. We are here to assist you and ensure your satisfaction with our products.